Frequently asked questions

That’s lovely to hear. Your friend will receive a 10% discount on their first order, and you’ll receive a 10% discount voucher via email for your next order. The voucher is valid for 30 days from the date the order in which you are named as the referrer is placed. You will receive the discount via the email address provided when making the referral.

Please note that to receive the discount, the person you refer must be a new customer, meaning your friend’s company must not have placed any previous orders under that business registration number. The referrer does not need to be a new customer.

The referral can also be used for orders placed via a sales representative.

Yes, you can! Please note that you cannot use multiple different vouchers on the same order. To receive the discount, the person you refer must be a new customer, meaning your acquaintance’s company must not have placed any previous orders under that business registration number. The referrer does not need to be a new customer.

Welcome! There is a ‘Referrer’ section at checkout; simply enter your referrer’s email address and their company name here.

You can use the voucher in your shopping basket or at the checkout under ‘Voucher’. The voucher cannot be combined with other vouchers and is valid for 30 days from the date of the referral.

Of course! You can view our sales representatives on the contact details page and choose the person best suited to your industry. We’re happy to help.

Oh dear! Please contact our customer service either by email or by phone (045 7731 2021) and we’ll sort it out.

It is possible to change or cancel your order if it has not yet been processed or dispatched. Please contact our customer service team as soon as possible after placing your order, and we will check the situation and do our best to help.

We deliver to Finland via our shop. If you would like delivery to other countries, please contact customer service and we will review the situation.

Delivery times vary greatly depending on the product. You can check the delivery time by contacting customer service by email or by phone (045 7731 2021).

In urgent cases, we recommend placing your order through a sales representative so that we can ensure delivery by your required date. If you have already placed an order, our customer service team will be happy to assist you. You can contact our customer service team by email or by phone (045 7731 2021).

We offer the option to collect your order from Ylöjärvi (Kolmenkulmantie 14) and have it delivered to your own shop.

We deliver exclusively to businesses, so orders are not eligible for returns. You can read more about the terms and conditions here.

Oh no! We’ll do our best to resolve the issue as quickly as possible. Please contact our customer service team by email. Please include a photo with your message so we can identify the problem as quickly as possible.

You can create a customer account in our shop by registering. Select Register. Fill in the requested details and confirm your registration.

You can update your details by logging into your customer account and going to the My Account section. There you can edit your contact details, delivery addresses and password.

The registration form includes a ‘Industry’ section where you can select your industry.

If you wish to access industry-specific pricing, this requires separate approval of your account. Industry-specific pricing is intended for companies involved in the resale or professional use of our products.

If this applies to your company, please create a user via the registration form. We will process your request as quickly as possible and contact you for further details.Would you like to change an existing user’s industry from ‘General’ to another category? Please contact our customer service either by email or by phone (045 7731 2021).

Yes, you can. All customers can purchase our products at our standard open pricing without any additional steps.

Don’t worry, please contact our customer service either by email or by phone (045 7731 2021) and we will sort it out.

You must create a user account to place an order. This makes it easier to process and track orders and manage customer data.

You can add a voucher in your Shopping Basket or on the Checkout page by entering the voucher code in the field and selecting ‘Add voucher’.

To ensure the best possible result, we require print-ready files. The recommended file formats are vector-based PDF or EPS, as vector graphics retain their sharpness at all sizes and guarantee a clean and precise print result.

In vector files, logos, text and graphic elements are built from shapes, not pixels. This enables precise printing without blurring or loss of quality. All fonts must be converted to paths or embedded in the file to ensure the layout remains as intended.

Yes, you can. If you do not have ready-made vector-based material, we are happy to help. We can adapt your existing material to make it print-ready or design the print material for you from scratch. Contact us to order design work!

We convert HANKI large-format printing rolls and some of our paper bags. We source other products through an extensive network of partners, and when selecting partners, we always aim to include products developed in Finland in our range wherever possible.

We have digital and textile printing facilities, so we print some of the products ourselves, depending on the order quantity. For larger orders, production is outsourced.